CUSTOMER SERVICE & SHIPPING
Delivery for South Florida
Call my Customer Care team at (305) 625-7281 to request No Contact Drop-Off, or ask your delivery team member when they arrive at your home. The delivery team will leave your order on your doorstep, in a garage, or a designated area outside of your home. Your signature is not required.
The Allweatherpatio / Rattan Shack Delivery Experience team will take a photo or video after the item has been dropped off as proof of receipt. The health and safety of our employees and customers have always been a top priority.
we instituted additional cleaning guidelines for my delivery and logistic team members. You can shop at our stores or online at www.allweatherpatio.com & www.rattanshack.
If you live outside of West Palm Beach, Broward, Dade, or Monroe Counties in South Florida, Please call our store 305-558-2100, or email us at sales@rattanshack.com for the best freight quote to your door. If you are in Canada or the Caribbean, or in any country outside the U.S., and want to export your furniture order from Miami, FL, U.S. to your home, please call us toll-free at 1-888-255-7281, or e-mail us at sales@rattanshack.com , to secure the best pricing.
Please note that you will be responsible for arranging the shipping with an export company of your choice. We would then deliver your order to your chosen export company. If you live in Canada, please contact us prior to ordering to determine the shipping charges and duty.
"Free Shipping" applies to full price orders delivered locally in South Florida only.
Domestic Pallet Based Shipping Policy "CURBSIDE"
- These freight carriers make “curbside” delivery, meaning that they will bring your merchandise to your front door or garage area. They will NOT bring your furniture inside a house, apartment, other residence or business, and they will NOT set your furniture up for you.
We utilize a variety of shipping methods to safely deliver our various products. Some products specifically require that we send them either common carrier or specialty carrier depending on the packaging or unique requirements of the product. Most orders ship out on wooden pallets for added protection against shipping damage, customer is responsible for disposal of the pallet. Additional shipping fees may be incurred for delivery to isolated areas. Orders shipped with freight carriers are most often delivered in large trucks that may not have the ability to access all residential streets, particularly in rural areas or islands where roads may provide limited accessibility. Though this is very rare, in this case additional charges may apply to complete delivery, or the customer would have the option to pick up their order from the shipping company's terminal closest to the delivery location.